Please note that at present, all of our trips scheduled from 1 April 2022 are scheduled to depart as planned. If you’re worried about your trip, our advice to you is to wait until closer to the departure date before making a decision on what to do - especially if you’ve planned your dream Euro trip! Don’t lose hope just yet, we haven’t, but if you get cold feet, we have a couple of options available to you:

If you decide to reschedule your trip:

• We will happily transfer your trip to a later departure date or swap it to any other Topdeck trip globally where we have availability. If the new trip is cheaper than the original trip, we’ll provide you with a Travel Credit for the difference. If the new trip is more expensive, we’ll cover the first AU$100** per person and the rest is up to you to pay the difference.

If you choose to cancel your trip:

• If you have paid more than the required deposit amount - you’ll get a Travel Credit for the full amount paid by you, plus an additional $100(AUD)* of Travel Credit per person. Your Travel Credit is redeemable for travel on a trip that starts on or before 31 December 2022.
• If you have paid only the required deposit amount - you’ll get a Travel Credit for the full deposit amount paid by you. Your Travel Credit is redeemable for travel on a trip that starts on or before 31 December 2022.

Our customer service teams are working around the clock to contact all affected customers as quickly as they can. We’re focussing on contacting customers with closer departure dates as a priority. Please be assured you will be contacted as soon as possible.

If you booked through a travel agent, we’ll contact them about your booking and to issue your Travel Credit. You can speak to your travel agent or contact us directly. 

By offering Travel Credits we’re behaving responsibly and in the long-term interests of all of our customers, suppliers and employees around the globe.

To date, the vast majority of our customers have opted to take a Travel Credit and are looking forward to travelling with us as soon as that is possible. By accepting a Travel Credit, you’re helping ensure that our staff and suppliers are able to offer you the best experience possible once restrictions are lifted, and it’s safe to explore the world again.

Good question! It is really simple. Give our customer service teams a call (the numbers in the top right-hand corner of this webpage) and tell them which trip you’d like to book- they’ll take care of the rest. If your new chosen trip is less than your Travel Credit amount, you will be issued with a new Travel Credit for the remaining amount. Or, if you’re feeling generous you can use your unused Travel Credit towards the cost of a mate’s trip if they’re travelling with you. If your new chosen trip is more than your Travel Credit amount you can pay the difference over the phone. 

The Travel Credit has been set up to allow you to take a tour with us in the future and is in line with tour operator industry standards. It’s important to know that we’re not withholding your money. The Travel Credit that’s been provided to you will allow you to continue to travel as you had planned once conditions are back to normal. 

The Travel Credit you have been issued is valid for travel before 31 December 2022. This means you can redeem your Travel Credit on a new trip (including to a new destination) for travel before 31 December 2022. If the Travel Credit remains unused at the end of its validity period, we will gladly process a cash refund for the original amount paid to us, on request. Just get in touch with us when the Travel Credit is close to expiry and we’ll sort that out for you.

The majority of our customers have been happy to receive a Travel Credit and plan to go on their Topdeck trip at a later date. However, we understand that in these uncertain times a Travel Credit may not suit your personal situation. If this is the case, please email your details to [email protected] and we’ll review your case in line with our Booking Terms & Conditions that applied at time of your booking.

Yes, the Booking Terms & Conditions that were applicable when you made your original booking still apply. In addition to the cancellation options available to you under those Booking Terms & Conditions we are also offering, in accordance with these terms an additional AU$100 of Travel Credit per person if you have paid for the booking in full and wish to cancel your trip to use when booking your new trip.

Another great question! We are taking this matter very seriously. To read more about how we are going tackle travel post-COVID, visit here: https://www.topdeck.travel/resources/travel-safely

That’s totally ok, we’re here to help. Give us a call using the number in the top right-hand corner of this webpage.